Refund policy

 

REFUND POLICY

At SLIM Y HERBAL LIFE PRIVATE LIMITED, we believe in providing the best service to our customers and have a flexible cancellation policy.

Cancellation Policy:

  • Immediate Cancellation: Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has already been communicated to the vendors/merchants and they have initiated the shipping process.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please report it to our Customer Service team within 7 days of receipt. The request will be entertained once the merchant has checked and determined the issue.

  • If the product received is not as shown on the site or does not meet your expectations, please inform our Customer Service team within 7 days of receiving the product. Our team will review your complaint and take an appropriate decision.

Warranty Issues:

  • For products that come with a warranty, please refer any issues directly to us

Refund Processing:

  • In case of any refunds approved by SLIM Y HERBAL LIFE PRIVATE LIMITED, it will take 6-8 days for the refund to be processed and credited to the customer’s account.

We are committed to ensuring customer satisfaction and will make every effort to resolve any issues promptly and fairly.